MBE FITS is the MBE Worldwide call for ideas, designed to involve in our evolution process the Group community, made by Mail Boxes Etc., Postnet, Alphagraphics, PACK & SEND and Multicopy joining a common path towards innovation. The MBE People (Entrepreneurs, Centres’ staff members and Corporate Staff) are asked to share their challenges, missed opportunities and innovative ideas to help our Group to evolve and be ready for the future. The participation of the Network and the HQ Staff is the MBE FITS ingredient that generates innovation, improving our daily grind and allowing us to serve our customers better and better.
The values associated with MBE FITS are: #PeoplePossible, Community, Worldwide, Innovation, Feasibility. Each of these values is related to a specific objective we aim to achieve every year as MBE Worldwide.
MBE FITS is a process based on a funnel structure. The process works as a funnel as it begins by collecting a considerable number of interesting inputs and suggestions provided by the Network or coming from Corporate Staff members of MBE Worldwide, with the best ideas selected. Some of these contributions are further developed into solutions and officially presented to the Global Innovation Committee.
February-March
MBE, PostNet, AlphaGraphics, PACK & SEND and Multicopy Centres and Corporate Staff members from all countries have to send their own innovative ideas within three weeks.
March
The Local Innovation Committee selects a short list of best ideas. Depending on the nature of the ideas received, the Local Innovation Committee identifies Local Teams in order to develop each project.
April-June
Local Teams review and further develop the ideas, providing a business model & plan, containing market positioning/customers/competitors, desired timeline, financial analysis, business case and a Go-to-market analysis. Subsequently, the Local Innovation Committee selects the best idea for each DOC/ Brand that will be submitted and examined during the Global Business Forum.
July
The Local Teams present their activity to the MBE Global audience. The audience assigns a score to each project. Subsequently, the Global Innovation Committee analyses each project, ranks and selects the best ones to include in the budget process according to Company objectives and priorities.
2023
Project managers will be assigned to each one of the ideas that passed the MBE FITS last phase. They will be the dedicated owners of the product launch & marketing, responsible to follow the guidelines provided by the business model & plan approved by the Global Innovation Committee during the Global Business Forum.
Contribute to the evolution of the MBE Group by submitting your best ideas related to one of the topics proposed during the current edition of MBE FITS.
Complete the form and visit this website once in a while in order to stay updated on our Group Innovation process path.
Having considered our current e-commerce solutions, develop improvements to the existing platforms, (national or global), or propose new easy, flexible and user-friendly solutions, to help businesses grow their sales. This topic aims to find new e-commerce solutions for Pack & Ship, Print & Marketing and Mailbox Rental business segments, by considering a customer or potential customer's needs and demographics.
Onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer, (e.g. resources on marketing, sales, customer training etc.). While an effective pricing strategy is key for customer acquisition, by reducing customer churn (lost customers) by just 5%, can potentially improve profits by more than 25% (and up to +95%). Additionally long-standing customers are more willing to make referrals or leave favourable reviews. By identifying the elements which lead to lost customers, and incorporating systems to improve retention, the life value of each business customers is increased. Other benefits include extracting greater return from the prospecting process, and having structured procedures for customer feedback.
Finding innovative and strategic ways to target Multi-national companies and their need for outsourced services; and enhance the appeal of the MBE Group network as a whole (nationally or globally). This plays a key role for further increasing of brand awareness and expansion of the MBE customer portfolio.
Consider your day-by-day activities and those tasks which could benefit from a streamlined and integrated approach through leveraging new digital tools and applications. Share your ideas aimed at making daily business easier and faster in your centre(s), or to increase your competitiveness in the market. (i.e. tell us what currently is missing and/or what can be improved in the approach to customers, and the interface with suppliers etc.) Also consider ways for new and/or improved communications and 'touchpoints' that strengthen those crucial links between the Network and Corporate staff and within the Network itself.
Adopting Canva (https://www.canva.com/en_gb/) to help expand Print & Marketing sales by adding a design tool, represents just the latest example coming from the 2020 edition of MBE FITS. But as a Group we are always in search of innovative or potential game changing products and services addressing, or anticipating, the needs of business customers of any size. They also represent a precious resource for those who adopt them, or who want to be involved in growing the Print & Marketing business segment in their centre. Please use this area to describe your big idea!
In this section you can find a selection of ideas coming from previous editions of MBE FITS. These ideas passed the panel of proposed solutions and have been subsequently developed and launched, in some cases becoming leading products/services of our Group offering.
MBE SalesSpeak
2019
MBE SalesSpeak is the CRM platform that supports the daily operations of MBE Centres. MBE SalesSpeak represents the unique access point to find data, purchased services and revenue associated with every Centre’s customers, in order to support them in their daily business activities and, at the same time, generate new interesting opportunities for the development of the Centre.
Canva
2019
Canva has been selected as the Drag-and-Drop Design Tool for PostNet Centres. The product addresses a big part of the gap in design resources/expertise. It also simplifies and streamlines the front-end design process for print products. It was launched in the PostNet network in 2021 and is making a significant impact for centres who are implementing the solution in their day-by-day operations.
MBE SafeValue
2017
MBE SafeValue is an all-in-one solution for packing, shipping and coverage against damage or loss. It is an exclusive MBE service that covers the real value of goods and shipping costs paid by the customers. MBE SafeValue can serve companies or private individuals that need to ship valuable items with professional packaging, adequate shipping solutions and all-risk coverage.
MBE e-LINK
2017
MBE e-LINK is the plug-in that supports MBE Centre’s customers in the e-commerce selling process. MBE e-LINK represents a unique connection point, with an easy and fast installation, between customers’ e-commerce websites and MBE Centres that allows to generate automatic shipments equipped with labels and tracking numbers.
People involved
Collected ideas
Approved ideas
